FRC Kit of Parts Replacement Parts Process

Replacement Parts Request

Any Kickoff Kit irregularities must be reported by Noon (EST) January 9, 2014 per the instructions below. 

Use the 2015 Kickoff Kit Checklist (published at Kickoff) to inventory your Kickoff Kit. The first column on the checklist should be marked when the item and quantities are correct and in tact. Photos are included in the checklist in case you are not sure what a particular part looks like.

If you find that certain parts are missing or damaged, please submit a "Replacement Parts Request" by Noon (Eastern) January 9, 2014. The Replacement Parts Request link will be posted on the Team Information Management System (TIMS) after the Kickoff event. Replacement parts will be shipped only via this online request system. The steps required to submit a Replacement Parts Request (after Kickoff) are as follows:

    • Log into TIMS with your Logon ID and Password
    • Click on the "Submit a Replacement Parts Request" link on right side of the Team Summary page
    • Follow TIMS instructions to complete a Replacement Parts Request. Please be specific when describing the issue with the part (missing, damaged, etc).

Please remember that this is a time limited, one-time only opportunity to submit your Replacement Parts Request. Make sure that your request is both accurate and complete prior to pressing the "Submit Request" button. Once the request is submitted you cannot make any changes to it. Please note that the system will not allow teams to request a quantity of parts higher than the number originally sent with the kit.

This system is not to be used to order additional and/or purchased parts. Replacement Parts Requests will be processed daily and shipped during the next open shipping window. Items will be shipped to the shipping contact listed in your team’s TIMS record.

For teams that have their Kickoff Kits shipped directly to them at their expense (and thus receive their Kickoff Kits after the Kickoff event, you must email frcparts@usfirst.org within 48 hours of Kickoff Kit receipt. Please include your team number, the part name, description, quantity missing or damaged, and description of the reason for the request (missing, damaged, etc).